resources for your small business
Customer complaints can cut deep through the veins of any business owner. A lot of us have experienced this first hand. It is more painful when you’ve gone lengths to impress a customer, only to…Continue Reading
Many small businesses fall into the trap of storing day-to-day business records on spreadsheets and other files across multiple apps and multiple devices. The end of this is never good. If this is you, you…Continue Reading
On a recent taxi ride to the airport recently, I concluded I would always demand the same driver every time I called ABM taxis! It was simply an enjoyable ride, from a very respectful driver…Continue Reading
Our experience at the UK Black Business Show was priceless. It was clearly an opportunity to meet with like-minded business professionals, learn about what other businesses are about, and most importantly, to promote the activities of…Continue Reading
I checked into a hotel during a well deserved family holiday, but I hadn’t booked any breakfast. No surprises; I reserved the rooms in a rush. Normally, I would review the add-ons, and assess if paying…Continue Reading
As we counted down to our exhibition at the UKBBS London, we finally had one task left; to print a set of laminated IDs for my exhibition team. Unfortunately, locating a printer online was proving…Continue Reading
A customer once requested a quote from an event planning vendor and received a list of items and single cost. The customer immediately and repeatedly questioned the vendor’s quotation until a detailed breakdown was provided!…Continue Reading
A lot of small businesses still underestimate the power of customer loyalty. This is evident in the effort put towards new customer acquisition, through marketing investments, while neglecting the value of existing customers who have…Continue Reading
No doubt, nurturing a small business into an established venture is no joke! As a business owner, you’re always ready to put in your time and effort to get your business in motion. You know…Continue Reading